Water and Sewer

All inquiries regarding water and sewer billing and water and sewer service are handled out of the City Hall office at 7 Creswell Drive, Trenton Ward. All inquiries for Batawa, Bayside, Frankford and Trenton (including Glen Miller) water/sewer service areas should be directed to the Water and Sewer office. The phone number for this location is (613) 392-2841 ext. 4453 or 4451  and the fax number is (613) 392-0714.

Water & Sewer Policy (Billing)

Water/Wastewater Application - Conditions

Water/Wastewater Ebilling - Conditions

City Council approved Staff Report 17-164CFS with regards to new Water and Wastewater rates effective March 1, 2018.

The rates for all other years will take effect on January 1st  of the applicable year.

By-law 17-133: Quinte West Municipal Enterpirse Consolidated Fee by-Law

Water Waste-Water Rate Background Report

Rate Increase Notice to Customers

Water Rates - Residential/Commercial

Monthly Base Charge
$21.00 per month (Based on a 5/8" & 3/4" meter)
The base charge applies to each unit for Multi-Residential/Commercial.

Rate Structure
$1.23per cubic metre
$3.48 per /100 cubic feet

Bulk Water Rate
$9.84 per 1000 gallons 

Bulk Water Location Information 

Sewer Rates - Residential/Commercial

Monthly Base Charge
$35.00 per month (Based on a 5/8" & 3/4" meter)
The base charge applies to each unit for Multi-Residential/Commercial.

Rate Structure
$1.40 per cubic metre
$3.96per/100 cubic feet 

Bulk Septage Disposal
$32.00per cubic metre 

Billing Schedule

Residential water and/or sewer accounts for all service areas are billed every two months.

Commercial water and/or sewer accounts are billed monthly.

Bulk water bills are billed monthly.

All bills are due as rendered on or by the given due date.

eBilling

Sign up for eBilling and you will receive a PDF version of your water and sewer bill delivered directly to your email account. The e-bill will look exactly the same as your current bill. Click here for details.

Methods of Payment

Payments can be made at most financial institutions, by telephone or online banking; or you can make a payment at City Hall or the Frankford Ward Office by cash, cheque or Interac.

You may also set up pre-authorized payments by submitting a Pre-Authorized Payment Form. (Pre-Authorized payments are processed on the given due date ONLY)

• Click here to download a copy of the Water / Sewer Pre-Authorized Payment Form

Services and Fees

Contractor's residential flat rate - $25.00 per month.

Water main tap and inspection fee for 3/4" or 1" service - $250.00

Water main tap and inspection fee for 1 1/2" to 2" service - $250.00

Water main tap and inspection fee for 4" to 12" service - $500.00

Inspection fee only $25.00

Supply and installation of a standard meter (5/8" or 3/4") March 1st of  2018 - $225.00 (meter remains the property of the City.) January 1st of 2020 - $250.00 (meter remains the property of the City)

Supply and installation of all other meters - Cost Recovery - cost to purchase by the City plus cost of installation (meter remains the property of the City.)

Reconnection after cut-off for non-payment - $20.00

Turn water off/on

• for repairs - $30.00 (each trip); overtime rate - $100.00 (within a 3-hour time period)
• to winterize - $30.00 (each trip); overtime rate - $100.00
• seasonal - $25.00 (per trip)
• for demolition - no Charge

Change frozen/broken water meter including new meter and account information change:

• during regular hours - $220.00
• during overtime hours - $280.00

Finalizing Account

• unscheduled meter reading - $12.00 (charged to former customer)
• new account initiation - $12.00 (charged to new customer)
• reversion of tenant account to owner - no Charge

Tenant Deposits

• residential water only - $100.00
• residential water/sewer - $150.00
• general service (commercial and industrial) - 2X average annual monthly bill
  
  Note: deposits are applied to final bill, and surplus is returned to tenant without interest.

Billing Discrepancy

If a customer feels there is a billing discrepancy (on an actual reading only), the following steps should be taken: 1) check the reading on the outside readout and compare it to the current reading on the bill and 2) check the reading outside and compare it to the reading on the inside meter.

High Bills Due to Leaks

A running toilet uses a lot of water and this is often the cause of a high bill. Check the inside meter to see if the dial is continually turning. This will turn with a constant flow of water.

Tablets are available at City Hall, 7 Creswell Drive, Trenton to check for a leaking toilet.

Water Conservation

Water conservation is important for us, our environment and for future generations. Water is precious and preservation/conservation of this natural and valuable resource is vital to our City.

To ensure that this resource will be plentiful in the future, each of us must strive to use water as efficiently as possible and to become water-wise consumers.

Practicing conservation as a "Way of Life" can help prevent or at least lessen the likelihood of water shortages and/or inconvenient restrictions, and help you save money.

The City of Quinte West encourages you to think smart about water. Use these simple conservation tips to change the way you think about water and start conserving wisely.

Click here to view our brochure with tips for water conservation in and around the home. 

Hydrant Flushing

Hydrant flushing ensures proper flows for firefighting and ensures a fresh water supply to our residences. Sediment in the mains can be stirred up briefly during this process causing dirty water. If this occurs, please run your tap until it clears. Doing laundry during flushing may cause stains; we recommend that laundry not be done during this period.

During the hydrant flushing program, flushing is carried out daily 7:30 am until 4:00 pm Monday to Thursday and 7:30 until 10:30 Fridays. We apologize for any inconvenience this may cause.

Water Meter Replacement Program Starting Fall 2016

The City of Quinte West is undertaking a city-wide Water Meter Replacement Program starting September 1, 2016.  This program will introduce updated meter reading technology to better serve the needs of our customers.  For more information, please click the link below.

Water Meter Repalcement Program Information 

Flooding and Septic Backup Information

What to do before, during and after a flood
Private septic systems and flooding
Cleaning up after sewage backup