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COVID-19 Resources for Business


Contact Us 

The City of Quinte West has compiled a list of resources for local businesses affected by the current pandemic and global health crisis. This list of resources will be continually updated as we receive information on programs.  



Shop Quinte West Landing Page Visit


Trenton DBIA - Digital Service Squad

$2,500 Digital Transformation Grants NOW Available

We are thrilled to let you know that applications are now being accepted for the new round $2,500 Digital Main Street Transformation Grants! The deadline to apply is November 30, 2020, so apply early!

Digital Main Street is an exciting initiative that has expanded across Ontario thanks to a partnership between the Government of Canada, the Province of Ontario, TABIA, and the Ontario BIA Association to help small main street businesses improve how they use digital technologies to promote and run their businesses.

It is free to apply and the process is simple:

  1. Register your business at and complete the digital assessment.
  2. Pass the eligibility evaluation, complete the 2.5 hours of online training, and develop your Digital Transformation Plan.
  3. Apply for a $2,500 grant.


In addition to grants, businesses can also access digital vendors, online and in-person training, free trials and discounts, interesting articles, how-to tips, and much more.

Learn more and see if your business qualifies at [and refer to the Backgrounder and FAQs attached].


Digital Service Squad

We are also excited to let you know that our Digital Service Squad (DSS) will be visiting your area.  Please take the time to invite our DSS member(s) into your business as they can help you register on the Digital Main Street website and start the assessment process. The DSS can also help you develop a basic web presence or enhance your existing web presence by helping you activate easy-to-use tools such as Google My Business and social media.


Visiting Your Area

The Digital Service Squad will be visiting your area on the following dates:

  • Trenton DBIA - August 31st to September 4th
  • Quinte West - (Trenton non-DBIA, Carrying Place, Glen Miller, etc.)- September 8th to 11th
  • Frankford – September 14th, 15th, 21st, & 22nd
  • Brighton – September 16th, 17th, 24th & 25th,

Appointment Calendar

Access the appointment calendar here to book an Appointment with the DSS team.


Ontario Renovates Multi-Residential Program Information Sheet and Application 


If you are considering switching your current operation to manufacture needed PPE and Sanitizers, to sell or donate, please reach out to the team at Quinte Economic Development Commission for resources and assistance.  Some products may require approvals from Health Canada or local healthcare facilities before use.

COVID-19 Business Survey – Results

City of Quinte West – Response and Updates/Announcements

City of Quinte West Economic Development E-Newsletter Sign Up

Hastings & Prince Edward Counties Health Unit 

Tourism Related Businesses, please see Bay of Quinte Regional Marketing Board’s additional list of resources  


Service Canada can help!
For assistance with critical services and benefits, complete a service request form at: or contact the Service Canada Outreach Support Centre. Outreach workers are available to assist from 8:30am to 4:00pm Monday to Friday. TTY service is now available.

Apply for Canada Emergency Response Benefit (CERB) with CRA - Access Here

Regional Relief and Recovery Fund - Community Futures Supporting Rural Communities Application

Regional Relief and Recovery Fund (RRRF) Details

COVID-19 Challenge: Made in Canada filtration material for the manufacture of N95 respirators and surgical masks- Link

The Canada Emergency Wage Subsidy - Details

Canada Emergency Business Account (CEBA) Information - 

Starting on April 22, 2020 at 7 am EDT / 4 am PDT small and medium-sized Canadian businesses unable to secure funding under the Canada Emergency Wage Subsidy and the Business Credit Availability Program can apply for financial assistance.

Register to receive more details when applications open on April 22, 2020

Prime Minister announces support for small businesses facing impacts of COVID‑19 (March 27, 2020) –

Government of Canada :Support for Business 

The Government of Canada : Coronavirus disease (COVID-19):Resources for Canadian businesses · 

Temporary Wage Subsidy for Employers – Frequently Asked Questions 

Canada’s Regional Development Agencies – COVID-19 Assistance 

A dedicated COVID-19 tile has been added to the Canada Business App, providing links to government announcements and information for businesses. More information about the App can be found at

National Research Council – Covid-19 Response 

The Federal Government requires supplies – Find out what they need 

Trenval Offers New Loan Support for Local Businesses - Press Release and Loan Application


Health Canada’s list of “hard-surface disinfectant products meet Health Canada’s requirements for emerging viral pathogens. List Here  


Nearly All Businesses and Public Spaces to Reopen in Stage 3 - Media Release

A Framework for Reopening our Province - Stage 3 - Document

Ontario Further Eases Restrictions on Retail Stores and Essential Construction During COVID-19 Read More

Resources to Prevent COVID-19 in the Workplace Read More

COVID-19 Guidance: Essential Workplaces Read More

Ontario-Canada Emergency Commercial Rent Assistance Program - Backgrounder

COVID-19 Collaboration Platform - Link

Ontario Joins Forces with the Private Sector to Fight COVID-19 - 

Ontario Together - Web Portal 

Ontario's Action Plan: Responding to COVID-19
Premier Ford and Minister Phillips Announce Additional Health Care Resources and Support for People, Jobs and Employers (March 25, 2020)

Ontario Ministry of Economic Development, Job Creation and Trade 
COVID-19 Ontario Specific Supports (March 23, 2020) 

Ontario List of Essential Workplaces – Full Listing

Stop the Spread Business Information Line Now Open at 1-888-444-3659
The Province of Ontario has launched a toll-free line 1-888-444-3659 to provide support to Ontario businesses who have questions about the province’s recent emergency order to close at-risk workplaces following recommendations by Ontario’s Chief Medical Officer of Health.  FULL DETAILS

Ontario Together: help fight Coronavirus 
We welcome help from businesses and organizations who can supply emergency products and innovative solutions to support our response to COVID-19. How you can help  


Support for entrepreneurs impacted by the coronavirus COVID-19 
Business continuity plan and templates for entrepreneurs 


Our Response to Covid-19


EDC stands ready to support Canadian exporters impacted by COVID-19  

Updated FAQs: what Canadian exporters need to know about the coronavirus 

The expanding coronavirus (COVID-19) threat 

Coronavirus (COVID-19) Managing the impact on global supply chains 


Employment and Social Development Canada:Covid-19 
Employment & Insurance Canada – How to complete a record of employment   

Note to employers for ROE’s
Service Canada Employer Contact Centre now have a pre-recorded message stating the following in regard to ROE’s and Coronavirus: 

  • Use Code D (Injury/Illness) if the employee is sick/quarantined – Do not add comments  
  • Use Code A if there is a shutdown/shortage of work related to Coronavirus – Do not add comments 
  • Use Code E (Quit) or N (LOA) if the employee is not sick or quarantined but is absent due to other Coronavirus concerns 
  • Only add comments when absolutely necessary 

Health and Safety Excellence program:  

WSIB Financial Relief Package –

Employment & Social Development:  Work-Sharing Program 


Canadian Banks  

Contact your bank. Canada’s banks have made a commitment to support businesses and individuals through these difficult times in a responsible, fair, and compassionate way. To help provide some stability for businesses through this time of uncertainty, the Office of the Superintendent of Financial Institutions (OSFI) is lowering the Domestic Stability Buffer requirement, releasing more than $300 billion of additional lending capacity for Canadian financial institutions.  

NGen - Help Canadian Manufacturers meet critical shortages in the fight against COVID-19 - Link

Next Generation Manufacturing – COVID-19 Project Funding 

Ontario Centres of Excellence – COVID-19 Collaboration Platform

Ontario Chamber of Commerce:Covid-19 Pandemic Preparedness Toolkit 
The Canadian Chamber of Commerce: “COVID-19 Pandemic Preparedness for Business” 
World Health Organization:Business and Employees 
Supply Chain Canada: The Coronavirus Impact on Global Supply Chains – Link to Webinar Presentation  


Supports for Canadian Businesses -Click Here

Free Virtual Meeting to assist your business with getting through the next 90 days - Email for Appointment 

FREE Webinar How to cope with the impacts of COVID-19 on your business  

Free Shopify Webinars:

Digital Main Street Webinars - Click here 
GroYourBiz Webinars Multiple different webinars available at this link
Google Digital UnlockedFree online courses


Temporary Patio Requirements

In response to the Province of Ontario’s Stage 2 - Reopening Ontario Plan released on June 8, 2020, the City of Quinte West is offering an expedited process to allow for temporary patio spaces. The temporary patios must comply with the general safety requirements outlined in the Temporary Patio Registration Form, and will be allowed to operate without permit until the Provincial Emergency Order restricting indoor dining is revoked, if registered with the City.


General Health and Safety Guidelines

All Patios on private and City property (except municipal road allowances):

  • Patio must be open air - No tents/structures/canopies.
  • Patios with 60 persons or less shall be provided with one or more means of egress (minimum of one – 3'- 0" (900mm) opening or swing gate).
  • Patios with greater than 60 persons, shall provide two remote means of egress (minimum of two – 3'-0" (900mm) openings or swing gates that open out from the patio).
  • A fence or barrier surrounding the patio is required if alcohol is being served.
  • Fences or barriers must be secured.
  • Patio umbrellas, planter boxes, signs, sandwich boards, etc. must not overhang or extend beyond the patio area.
  • Patio must not extend in front of adjacent tenant spaces.
  • Patios must not obstruct a designated fire route.
  • Patios must not obstruct or impede existing sidewalks
  • Patio locations should limit the number of parking spaces lost and shall not obstruct or remove accessible parking spots.
  • There must be access to a fire extinguisher inside or outside the building, and 3'-3" (1 m) clearance for the fire department connection.
  • The organization of tables, seating and access must be accessible and barrier free
  • Business name and logo may appear on fencing, but other banners and signs are prohibited.
  • The size of patio should be limited as necessary to minimize disturbance where there are nearby residential dwellings. Patio service shall be closed by 11:00 pm unless otherwise extended by the City.
  • No open-air fires (bonfires, no solid fuel permitted) allowed within the patio.
  • In an emergency maintenance/repair situation the patio elements will be removed by others to allow for the maintenance/repair activities. In a non-emergency maintenance/repair situation notice will be provided to the applicant to have the patio elements removed to allow for the maintenance/repair activities.

Additional Requirements for Patios Encroaching on City Property (except municipal road allowances):

  • A sketch showing the dimensions of the patio area and location is required to be submitted to the City
  • City Staff will inspect the patio area within 24 hours of registration application being submitted
  • The City will undertake the physical closure of the patio area ensuring a safe barrier between patio area and public property. Alternatively, the business owner can install the barrier with City approval.
  • Business owner is responsible for setting up patio space internally
  • Requests for patios on municipal road allowances will be considered on a site by site basis.


Fees will be waived for the registration of Temporary Patios.


You are not required to call for inspections; however, the City may conduct audit inspections of patios to ensure compliance with the general safety requirements outlined in the Registration Form.

You are not required to request an Occupancy Permit; however, you are required to comply with the Provincial social distancing guidelines.

If you require municipal approval to obtain a Liquor License, the Alcohol and Gaming Commission will be notified of the registration of your patio.



Face Coverings at Commercial Establishments - Questions and Answers

Instructions for Persons responsible for Businesses or Organizations - letter


Safe Stay - Enhanced industry-wide hotel cleaning standards in response to COVID-19 (Hotel Association of Canada & American Hotel & Lodging Association)
P&G Professional Hospitality Reopening Guidance
Canadian Institute of Food Safety - COVID-19 Reopening Guide - Part 1 & Part 2
Restaurant Canada COVID-19 Reopening Best Practices
Ministry of Labour, Training and Skills Development - Service Sector & COVID-19  - Webinar (Ministry, WSPS & WSIB info containing a lot of useful links)

World Health Organization:Covid-19 
Ontario Government:Covid-19 Self Assessment Tool 
Government of Canada: Public Health Agency Covid-19 
Hastings & Prince Edward Counties Health Unit 
City of Quinte West – Response and Updates/Announcements


During this time our staff is available to answer questions and provide assistance as required. Please don’t hesitate to contact us.

Linda Lisle
Manager of Economic Development & Tourism Services
City of Quinte West

613.392.2841 x4477

Brian Grattan
Economic Development Coordinator 
Economic Development & Tourism Services   
City of Quinte West

613.392.2841 x4416



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City of Quinte West Public GIS

Welcome to the City of Quinte West Public GIS map application.  It is a multi-platform app that will run on devices with Windows, Apple, and Android operating systems. 

Click on the icon below to enter.


To see many more GIS applications, Maps, Geographic Information, and Open GIS Data for the City of Quinte West please click below.

Click on the link below to view a street map of the City