All City of Quinte West documents are available in accessible format upon request.

The City of Quinte West recognizes that persons with disabilities represent a significant and growing part of our population. The inclusion and full participation of persons with disabilities requires a commitment from all levels of government. The City of Quinte West is committed to ensuring that people of all ages and abilities enjoy the same opportunity as they live, work, visit, or play in our community. We are working actively to provide increased accessibility in the City of Quinte West through the prevention of new barriers and reduction and removal of existing barriers.


Access-a-thon 2014 - (Click to View Pictures from the Event)


This event was a great success this year. It helped symbolize the need for accessibility and the difficulties many individuals face. Thank you to all the volunteers that helped with the event you are what made this possible.


The Province of Ontario enacted the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) on June 13, 2005. The AODA focuses on improving Accessibility in areas such as buildings and spaces, employment, customer service, communications and transportation.

The AODA includes:

  • Development of  mandatory standards to address the full range of disabilities and barriers
  • Introduction of timelines to ensure that the standards are implemented
  • Allowance for the standards to be incorporated in business and capital planning cycles to help manage the cost impact
  • Development and implementation of an enforcement tool to ensure compliance with the AODA

The AODA repeals the Ontarians with Disabilities Act, 2001. However, until the standards of the new legislation have been established by the Province, there is a transition period during which the City is required to continue to fulfill its obligations under the Ontarians With Disabilities Act, 2001.

The Accessibility Standards for Customer Service, Ontario Regulation 429/07 became law on January 1, 2008. It is the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005. The Regulation establishes accessibility standards for the provision of goods and services to members of the public. This regulation is an important step to create a barrier-free and accessible Ontario by 2025. The City has complied with the requirements of this regulation.


If you would like to provide feedback to the City regarding the accessibility of City properties, facilities, or services, please contact the City Clerk.

For information about the City of Quinte West Accessibility Advisory Committee please click here.


Emergency Procedure Standards

Click here to view the emergency action plan to be taken under various emergency situations.


Accessibility for Businesses

The AODA (Accessibility for Ontarians With Disabilities Act) requires all organizations and businesses to comply with various Regulations under the Act. Please click here for all of the information you may require to comply.

Click here for information on what to do if businesses or organizations are not providing accessible customer service.

Collaborative Access Development Service Agencies 
CNIB 1-866-842-9071 
Community Living Prince Edward 613-476-6038 
Community Living Quinte West 613-394-2222Map It
Counselling Services of Belleville & District 613-966-7413 
Providence Care Dual Diagnosis Consultation Outreach Team 613-530-2400 
Kerry's Place Autism Services 613-384-7800 
Madoc COPE Corporation 613-473-4158 
North Hastings Community Integration Association 613-332-2090 
Quinte Access613-392-9640Map It
Pathways to Independence 613-962-2541 
Plainfield Community Homes 613-969-7407 
Quinte Vocational Support Services 613-968-6775         



PRISM-Care is a geo-referenced database that notes if the owner / tenant of a subject property has special needs that would required additional assistance in the event of an evacuation or other emergency. Using the City's GIS mapping system, people who register with PRISM-Care will be noted on the map indicating their medical or special needs issues. This information is confidential and will only be used by First Responders (Fire Department and OPP). If you or someone you know in Quinte West needs to be registered with PRISM-Care, please complete the registration form and submit to City staff. If you have any questions about PRISM-Care, please click here to contact us.

How to Register with PRISM-Care


YouTube Accessibility Channel

We're very pleased to tell you about the new YouTube accessibility channel - .

The channel features amazing stories about accessibility and other original content that we hope will get you talking and sharing.


City of Quinte West Documents

Contact Us

The City of Quinte West
7 Creswell Drive,
P.O. Box 490
Trenton, ON  K8V 5R6

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Tel: (613) 392-2841
Toll-free: 1-866-485-2841
Fax: (613) 392-0131
TTY: (613) 965-6849

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Office hours:
Monday to Friday,
8:30 a.m. to 4:30 p.m.