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Contact Us 

City of Quinte West
City of Quinte West
7 Creswell Drive, P.O. Box 490
Trenton, ON K8V 5R6
View Map
Tel 613-392-2841
Toll-Free 1-866-485-2841
TTY 613-965-6849
Send Email

All City of Quinte West documents are available
in accessible format upon request.

The City of Quinte West recognizes that persons with disabilities represent a significant and growing part of our population. The inclusion and full participation of persons with disabilities requires a commitment from all levels of government. The City of Quinte West is committed to ensuring that people of all ages and abilities enjoy the same opportunity as they live, work, visit, or play in our community. We are working actively to provide increased accessibility in the City of Quinte West through the prevention of new barriers and reduction and removal of existing barriers.


The Province of Ontario enacted the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) on June 13, 2005. The AODA focuses on improving Accessibility in areas such as buildings and spaces, employment, customer service, communications and transportation.

The AODA includes:

  • Development of  mandatory standards to address the full range of disabilities and barriers
  • Introduction of timelines to ensure that the standards are implemented
  • Allowance for the standards to be incorporated in business and capital planning cycles to help manage the cost impact
  • Development and implementation of an enforcement tool to ensure compliance with the AODA

The AODA repeals the Ontarians with Disabilities Act, 2001. However, until the standards of the new legislation have been established by the Province, there is a transition period during which the City is required to continue to fulfill its obligations under the Ontarians With Disabilities Act, 2001.

The Accessibility Standards for Customer Service, Ontario Regulation 429/07 became law on January 1, 2008. It is the first accessibility standard under the Accessibility for Ontarians with Disabilities Act, 2005. The Regulation establishes accessibility standards for the provision of goods and services to members of the public. This regulation is an important step to create a barrier-free and accessible Ontario by 2025. The City has complied with the requirements of this regulation.


If you would like to provide feedback to the City regarding the accessibility of City properties, facilities, or services, please contact the City Clerk.

Accessibility Committee

Citizen Self Reporting

The OPP is pleased to announce the expansion of the Citizen Self Reporting program and the new capacity to receive calls for service via Text with 911 (T9-1-1) from people who are deaf, hard of hearing, or speech impaired and for which the OPP is the Primary Public Safety Answering Point.

Emergency Procedure Standards


PRISM-Care is a geo-referenced database that notes if the owner / tenant of a subject property has special needs that would required additional assistance in the event of an evacuation or other emergency. Using the City's GIS mapping system, people who register with PRISM-Care will be noted on the map indicating their medical or special needs issues. This information is confidential and will only be used by First Responders (Fire Department and OPP). If you or someone you know in Quinte West needs to be registered with PRISM-Care, please complete the registration form and submit to City staff. If you have any questions about PRISM-Care, please click here to contact us.

How to Register with PRISM-Care

Accessibility for Businesses

The AODA (Accessibility for Ontarians With Disabilities Act) requires all organizations and businesses to comply with various Regulations under the Act. Please click here for all of the information you may require to comply.

Collaborative Access Development Service Agencies 

CNIB  1-866-842-9071
Community Living Belleville & Area 613-969-7407
Community Living Prince Edward  613-476-6038
Community Living Quinte West  613-394-2222
Community Visions & Networking 613-966-8484
Counselling Services of Belleville & District 613-966-7413
Dual Diagnosis Consultation Outreach Team 613-530-2400
Kerry's Place Autism Services  613-384-7800
North Hastings Community Integration Association  613-332-2090
Pathways to Independence  613-962-2541
Plainfield Community Homes 613-969-7407
Providence Care Dual Diagnosis Consultation Outreach Team  613-530-2400
Quinte Access 613-392-9640
Quinte Vocational Support Services  613-968-6775

City of Quinte West Documents


This event was a great success this year. It helped symbolize the need for accessibility and the difficulties many individuals face. Thank you to all the volunteers that helped with the event you are what made this possible.

YouTube Accessibility Channel

We're very pleased to tell you about the new YouTube accessibility channel - .

The channel features amazing stories about accessibility and other original content that we hope will get you talking and sharing.


City of Quinte West Public Flex GIS

Welcome to the City of Quinte West Public Flex GIS map site. The mapping system runs on ESRI's ArcGIS for Flex.

Features Include:

  • Arial Photos for 2013, 2008 and 2002
  • Locate addresses, roads, parks, schools, and much more.
  • Embed Google Street View.

Download the latest version of Flash.

Please click on the link below to visit our interactive mapping site.

Click on the link below to download a .pdf map